With the help of New CNC we have gone from complete novices to being able to run our machine in an efficient way resulting in higher profitability. Whenever we need help troubleshooting a problem they are just a phone call away. Our last issue was quite complex and the folks with New CNC offered great support and patience until the issues were resolved and we were back to making money. There are many quality CNC machines in the marketplace but training and support were primary considerations for us. New CNC’s support after the sale is top notch!
We bought our first CNC machine from New CNC back in 2011. At that time we didn’t know anything about CNCs, so we made our decision based on cost. The training was excellent and we chose to do our own installation. The service that New CNC has provided us over the years has been outstanding. No question was ever too trivial. Last year we decided to update our machine to the newer technology and features such as our lathe attachment.
Doug answered all of the many questions that I had, and convince me that I’d be able to do everything that I wanted to with the Smart ER 510 Series II and more. Being new to CNC, I didn’t know much about software, tooling, fixturing, feeds and speeds, and so on. He assured me that his team would “hold my hand” through every bit of bringing the machine into our arsenal. It’s been 3 months since we took delivery, and they’ve followed through exactly as promised. I couldn’t be happier.
I love that the high quality CNC router I purchased from you came complete with an 8 tool automatic Tool Changer, for a price that works for my small shop. Your staff conducted a very thorough hands-on training on my actual machine just prior to delivery and customer service has been very responsive and helpful. Our Sawdust Santas wooden toy & gift charity has really expanded our offerings and our quality has increased tremendously because of the quality parts produced on the machine. Thanks for everything!
We purchased from New CNC about 4 years ago, we started looking at them and heard about them through word of mouth. We knew the family from the community. We purchased the Talent 510 from them. The purchasing process was easy, especially since they directed us to a 3rd party financing company. We selected New CNC because we liked their product and the team was helpful and nice. We also went to training Lee H led that and he did a nice job making us comfortable utilizing the equipment. We would work with them again in the future.
From the beginning of our purchase process, I felt we needed to establish a connection with a vendor that would be both willing and able to support us in all of our varied needs. Your company has proved to be worthy of our trust and business and we look forward to collaborating with you as we introduce this technology to our students. I am happy to say that my own trust in your company has been validated and I feel that all of our future interactions will only reinforce this trust.
We called our friends at New CNC and updated our CNC router and added a new edgebander. And once again, the training was excellent and they were there every step of the way thru installation of my TWO new machines. If you are in the market for new equipment, please consider calling New CNC. I’m glad that we found them back in 2011, and I think you will be too!
We purchased our New CNC router almost 2 years ago and it seems as if we have been running this machine for ten years. This is the easiest router to operate and maintain. I could not be happier with the performance, low maintenance and user friendliness. We learned the operation of this machine extremely quickly and it has completely changed the way we get things done. The accuracy of the New CNC is amazing [and] will literally cut anything you can draw.
We’re an acrylic fabricator that’s new to CNC, and we decided to purchase a Smart ER 510 Series II with the lathe option. We’ve had it for about 3 months now, and couldn’t be happier. We considered dozens of competitors’ machines, all of which cost more but didn’t offer the features that the New CNC machine had and that we considered most important.
We purchased a Smart ER 510 CNC Router from New CNC. The machine has proven to be a very robust, well built machine that has performed extremely well for us. It was delivered on-time and their installation and training was first rate. We were up and running parts in no time and had only a few minor issues that were quickly resolved. I highly recommend you take a look at their offerings if you are considering a purchase.
We are a young start-up design studio in Houston, TX. Our New CNC router is integral to the fabrication side of our business. The high-quality equipment, hands-on training, and personal customer support have been invaluable to the success of our studio.